Frequently Asked Questions
1. What is a Canceled Stamp?
A postmark is a postal marking made on a letter, package, postcard or the like indicating the date and time that the item was delivered into the care of the postal service. Modern postmarks are often applied simultaneously with the cancellation or killer that marks the postage stamp(s) as having been used. Postmarks may be applied by hand or by machines, using methods such as rollers or inkjets, while digital postmarks are a recent Innovation.
2. How do I order online
Simply click the "Add to Cart" button located next to the product of choice. It will be added to your order and shown inside of your shopping basket. If you want more than one of that item, while in the cart just change the quantity field from one (1) to your desired number. If you have changed a quantity or a size/style, press enter.
If you would like to continue to browse our site after adding a given item to your shopping cart, simply click "Continue Shopping" or click your back button.
If you wish to remove an item from your cart, change the quantity field to zero (0) and click "Refresh Cart".
When you are ready to purchase proceed to "Check Out" by clicking on the "Check Out" button below your items displayed.
3. What are Your Payment Options?
We accept PayPal, Discover, MasterCard, Visa, American Express, Apple Pay, Google Pay, JCB, and Shopify Pay. The security of your account numbers is assured. See our Privacy and Security Information. All prices and payments are in U.S. Dollars. Orders will include sales tax. This will be added to the total of your order. If you have credits posted to your account, they will be applied to your order before we calculate the total due. Credits are not redeemable for cash.
4. Do I have to pay taxes?
If you reside in Virginia you will be charged taxes.
5. What is a CVV #?
The CVV number or security code is the 3-digit number on the back side of your credit card. American Express has a 4-digit number and can be found on the front side of your credit card.
6. What are Your Shipping Terms?
All orders are shipped within 2 business days from your order. All orders will be shipped via the United States Postal Service Priority Mail. If you need something sooner, select from the express shipping options at checkout.
7. Will my Credit Card & Personal Information be safe?
Our Secure Sockets Layer (SSL) security software is the industry standard and among the best available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address so that it cannot be read as the information travels over the Internet.
You will not receive any e-mail from us (other than customer service e-mail related to a particular order or request of yours) unless you specifically subscribe to our newsletter. If you do subscribe, and later change your mind, you will always be able to choose not to receive e-mail updates from us.
We are not in the business of selling customer information to others. To that end, we will not make your name, e-mail address, home address, or any other personal information available to other companies or individuals, unless that company or individual is affiliated with us or acting as an agent to perform functions on our behalf. Examples may include delivering packages, fulfilling orders, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments. and providing customer service. These agents may have access to personal information needed to perform their functions, but may not use it for other purposes.
8. How do you handle Returns Exchanges, Cancellations, or Modifications?
A refund will be given for the unwanted portion of your order (except for shipping & handling and rush fees). After processing your return, you will receive a receipt for credit within 7-10 business days. If you wish to make an exchange, you must do so within 5 days of receiving your order. We will issue the requested changes to your order and process it upon receipt of the returned portion of the order. We will charge shipping & handling for exchanged orders being reshipped. Also, once an order has reached our distribution center it cannot be canceled or modified. If the order is unwanted you will need to ship the order back to us as a return or exchange at your expense. All items must be returned within 30 days of receipt.
9. What do I do if my item is damaged or defective?
Our staff works hard to ensure that you receive all your products safely. Therefore, we will replace any of your items that were damaged during shipping. However, you must notify us within 3 days of receiving your order if the items were damaged during shipping. We do not refund shipping costs.
If you receive a defective product you must notify us within 30 days of receiving your package. Note: Read all product descriptions and images very closely before check out as we may not replace items that note specific characteristics of the product that you may not have realized before ordering.
10. What do I do in case of Product Availability/Back-orders?
If something you have ordered is out of stock one of our staff will call or e-mail you. If you are unable to be reached via phone or e-mail, a postcard will be sent to your Bill To address. Upon contact from our customer service representative, you will have the choice to hold your entire order until the back-ordered merchandise has arrived or to ship the items separately. If we are unable to reach you and you have not attempted to contact us with instruction, your entire order will be held and will ship complete upon arrival of the back-ordered merchandise.
If we haven't answered your question, feel free to contact us below or call 703-444-9731.